Incidents | Memo Incidents reported on status page for Memo https://status.memo.cards/ https://d1lppblt9t2x15.cloudfront.net/logos/1d868e623d1d287ed9aaa2b8c8db48e3.png Incidents | Memo https://status.memo.cards/ en Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) and Backup Provider 3 For Memo AI (Backup Provider 3) are down https://status.memo.cards/incident/608466 Tue, 24 Jun 2025 20:20:02 -0000 https://status.memo.cards/incident/608466#69887845c88aff5f7bd744cdca2b0a6ff54169eb3e96fb61ffa5d173bec7a565 Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) and Backup Provider 3 For Memo AI (Backup Provider 3) recovered. Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) and Backup Provider 3 For Memo AI (Backup Provider 3) are down https://status.memo.cards/incident/608466 Tue, 24 Jun 2025 20:20:02 -0000 https://status.memo.cards/incident/608466#69887845c88aff5f7bd744cdca2b0a6ff54169eb3e96fb61ffa5d173bec7a565 Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) and Backup Provider 3 For Memo AI (Backup Provider 3) recovered. Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) and Backup Provider 3 For Memo AI (Backup Provider 3) are down https://status.memo.cards/incident/608466 Tue, 24 Jun 2025 20:02:01 -0000 https://status.memo.cards/incident/608466#44f1baa44c29360c9f21ee1f1f0685f62b7f7b0b6cb16bb3f33da78c4064ad4c Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) and Backup Provider 3 For Memo AI (Backup Provider 3) went down. Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) and Backup Provider 3 For Memo AI (Backup Provider 3) are down https://status.memo.cards/incident/608466 Tue, 24 Jun 2025 20:02:01 -0000 https://status.memo.cards/incident/608466#44f1baa44c29360c9f21ee1f1f0685f62b7f7b0b6cb16bb3f33da78c4064ad4c Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) and Backup Provider 3 For Memo AI (Backup Provider 3) went down. Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) is down https://status.memo.cards/incident/603048 Sun, 15 Jun 2025 11:46:29 -0000 https://status.memo.cards/incident/603048#fd1c700cba584cc186bf8e12fe873174c59f4d9cb76e4b4580ea4a7dac5823b8 Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) recovered. Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) is down https://status.memo.cards/incident/603048 Sat, 14 Jun 2025 17:38:12 -0000 https://status.memo.cards/incident/603048#d5b14a64f597ad790acd3b613d1373372e2739c122dc11f16d469b983981e24c Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) went down. Internet is Down https://status.memo.cards/incident/601978 Thu, 12 Jun 2025 19:15:00 -0000 https://status.memo.cards/incident/601978#ddc96e647350451c46118067d2afcc03af084fffdc2d2496ff0af9ceab1947e0 Hello Memo users, currently near half the internet is experiencing a major outage. Memo is currently also affected by this outage and will put a banner on our site now to indicate this, hopefully will be fixed up soon. Our upstream provider still says that errors across their services are intermittent; however, we are seeing error rates. We are continuing to keep an eye on things - we believe connectivity issues are the result of a broad outage with our upstream provider according to their status page: https://www.cloudflarestatus.com/ https://status.supabase.com/ https://downdetector.com/ Internet is Down https://status.memo.cards/incident/601978 Thu, 12 Jun 2025 19:15:00 -0000 https://status.memo.cards/incident/601978#ddc96e647350451c46118067d2afcc03af084fffdc2d2496ff0af9ceab1947e0 Hello Memo users, currently near half the internet is experiencing a major outage. Memo is currently also affected by this outage and will put a banner on our site now to indicate this, hopefully will be fixed up soon. Our upstream provider still says that errors across their services are intermittent; however, we are seeing error rates. We are continuing to keep an eye on things - we believe connectivity issues are the result of a broad outage with our upstream provider according to their status page: https://www.cloudflarestatus.com/ https://status.supabase.com/ https://downdetector.com/ Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) and Backup Provider 3 For Memo AI (Backup Provider 3) are down https://status.memo.cards/incident/599995 Tue, 10 Jun 2025 15:19:55 -0000 https://status.memo.cards/incident/599995#3a8eb25f4ef90f297cd29eaffa7f3e0bb71274a82e3a6e096c809098978ac9ea Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) recovered. Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) and Backup Provider 3 For Memo AI (Backup Provider 3) are down https://status.memo.cards/incident/599995 Tue, 10 Jun 2025 10:50:53 -0000 https://status.memo.cards/incident/599995#5835793faace8875a185c4937cf284ede883fd6e76731ebf0ab82917e955c0f9 Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) went down. Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) and Backup Provider 3 For Memo AI (Backup Provider 3) are down https://status.memo.cards/incident/599995 Tue, 10 Jun 2025 10:43:41 -0000 https://status.memo.cards/incident/599995#48f470dd92c00894fade7c76da6656a9935a60f9707c30300efffc70e4713270 Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) recovered. Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) and Backup Provider 3 For Memo AI (Backup Provider 3) are down https://status.memo.cards/incident/599995 Tue, 10 Jun 2025 10:10:36 -0000 https://status.memo.cards/incident/599995#0148c19e4678ed25ab1d3ebf630ffae371eb879828ab20ffddd89662ca365a03 Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) went down. Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) and Backup Provider 3 For Memo AI (Backup Provider 3) are down https://status.memo.cards/incident/599995 Tue, 10 Jun 2025 10:03:28 -0000 https://status.memo.cards/incident/599995#c649624804b5e4490dd5f95cd5423810fa488c9ae9930d59c01f4736052ed964 Backup Provider 3 For Memo AI (Backup Provider 3) recovered. Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) and Backup Provider 3 For Memo AI (Backup Provider 3) are down https://status.memo.cards/incident/599995 Tue, 10 Jun 2025 09:43:35 -0000 https://status.memo.cards/incident/599995#2b8c87ef2fd1bafc1dc3f73d75991d5437449a2b4baa72a97ad51ffdff5d1b86 Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) recovered. Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) and Backup Provider 3 For Memo AI (Backup Provider 3) are down https://status.memo.cards/incident/599995 Tue, 10 Jun 2025 09:35:43 -0000 https://status.memo.cards/incident/599995#75e291e370db5c12fc0401cb1ea2287b0dd273174ff6a0e73f913c91db51543a Backup Provider 3 For Memo AI (Backup Provider 3) went down. Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) and Backup Provider 3 For Memo AI (Backup Provider 3) are down https://status.memo.cards/incident/599995 Tue, 10 Jun 2025 08:50:51 -0000 https://status.memo.cards/incident/599995#2459696d924008070e4b97158e4ecc1c7cb3d83d7855db66a9207134098b5718 Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) went down. Backup Provider 3 For Memo AI (Backup Provider 3) is down https://status.memo.cards/incident/595934 Tue, 03 Jun 2025 02:13:55 -0000 https://status.memo.cards/incident/595934#747330fc66fccbc29f52854bb9f4665d0ebfc56c91f26a768fef9de2ef6ad42c Backup Provider 3 For Memo AI (Backup Provider 3) recovered. Backup Provider 3 For Memo AI (Backup Provider 3) is down https://status.memo.cards/incident/595934 Tue, 03 Jun 2025 02:00:51 -0000 https://status.memo.cards/incident/595934#36e83ac2aa0bfd225d7491cc1ea6e58a0c98015e35da56461feefd8e5b6f259c Backup Provider 3 For Memo AI (Backup Provider 3) went down. Backup Provider 3 For Memo AI (Backup Provider 3) is down https://status.memo.cards/incident/595624 Mon, 02 Jun 2025 15:23:22 -0000 https://status.memo.cards/incident/595624#df709d433aa970217e5bf1de470fef7b9e07419327fbd020d56e5c824e89b494 Backup Provider 3 For Memo AI (Backup Provider 3) recovered. Backup Provider 3 For Memo AI (Backup Provider 3) is down https://status.memo.cards/incident/595624 Mon, 02 Jun 2025 15:10:40 -0000 https://status.memo.cards/incident/595624#675f7202b7e7026146a9e7f8986ba20d8ee0051e0f272c6c10e6315ca9bc95c7 Backup Provider 3 For Memo AI (Backup Provider 3) went down. Backup Provider 3 For Memo AI (Backup Provider 3) is down https://status.memo.cards/incident/578638 Sun, 25 May 2025 01:00:27 -0000 https://status.memo.cards/incident/578638#db1b1a03a15b0b74aa3c6604985a684f06dea3da35857123587ad07f2734a39c Backup Provider 3 For Memo AI (Backup Provider 3) recovered. Backup Provider 3 For Memo AI (Backup Provider 3) is down https://status.memo.cards/incident/578638 Sun, 25 May 2025 00:47:42 -0000 https://status.memo.cards/incident/578638#c9fad4122ed10947ee266c5ce7f6c2a740e0111a8a53acf4847a911ddcf27352 Backup Provider 3 For Memo AI (Backup Provider 3) went down. Backup Provider 3 For Memo AI (Backup Provider 3) is down https://status.memo.cards/incident/577286 Fri, 23 May 2025 20:10:19 -0000 https://status.memo.cards/incident/577286#dae9991f233f75ddd5ee5011579bf75eacea83234f42073bfdfbe4fe988c2ebe Backup Provider 3 For Memo AI (Backup Provider 3) recovered. Backup Provider 3 For Memo AI (Backup Provider 3) is down https://status.memo.cards/incident/577286 Fri, 23 May 2025 19:57:45 -0000 https://status.memo.cards/incident/577286#3d6bc5fd3f1145931e9d55316e84e0f2eea20d5217e94869ad4029cf5ea4eb6b Backup Provider 3 For Memo AI (Backup Provider 3) went down. Backup Provider 3 For Memo AI (Backup Provider 3) is down https://status.memo.cards/incident/574240 Wed, 21 May 2025 13:28:21 -0000 https://status.memo.cards/incident/574240#dde241bb74e53da2b1d8dd1da117c2b5276f2bb05fab65641a7df8f617267ef2 Backup Provider 3 For Memo AI (Backup Provider 3) recovered. Backup Provider 3 For Memo AI (Backup Provider 3) is down https://status.memo.cards/incident/574240 Wed, 21 May 2025 13:15:32 -0000 https://status.memo.cards/incident/574240#c281b248c5d582a0198e97c858526d7d31a025998007e23125301154a72bb1b6 Backup Provider 3 For Memo AI (Backup Provider 3) went down. Backup Provider 3 For Memo AI (Backup Provider 3) is down https://status.memo.cards/incident/571236 Mon, 19 May 2025 11:14:39 -0000 https://status.memo.cards/incident/571236#033adf58260d61057b91491cd04d41f524d6a4bd9963726aed77c8146c839160 Backup Provider 3 For Memo AI (Backup Provider 3) recovered. Backup Provider 3 For Memo AI (Backup Provider 3) is down https://status.memo.cards/incident/571236 Mon, 19 May 2025 11:01:55 -0000 https://status.memo.cards/incident/571236#dfaa0c0924f79c7b9e985e27686a43c4212d9a9708659f3968d5395c73c05ed3 Backup Provider 3 For Memo AI (Backup Provider 3) went down. Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) is down https://status.memo.cards/incident/569733 Sun, 18 May 2025 14:19:38 -0000 https://status.memo.cards/incident/569733#03b44dbbd05db89e4ed8309f0223d5793841ceba8fc3043dd9afa464a69ca3b7 Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) recovered. Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) is down https://status.memo.cards/incident/569733 Sun, 18 May 2025 08:46:43 -0000 https://status.memo.cards/incident/569733#589331f0f7ab13571f1cd1f3f60d1f6e4274fbddb923dea6a34f8ed394056b5a Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) went down. Track Generating, Smart Grading, OCR (Backup Provider 1) and Track Generating, Smart Grading (Primary Provider) are down https://status.memo.cards/incident/559246 Fri, 09 May 2025 12:46:04 -0000 https://status.memo.cards/incident/559246#99185964b54efe1e20bd343d40483514db1c4ef73f297a8c9b05d198779c391f Track Generating, Smart Grading (Primary Provider) recovered. Track Generating, Smart Grading, OCR (Backup Provider 1) and Track Generating, Smart Grading (Primary Provider) are down https://status.memo.cards/incident/559246 Fri, 09 May 2025 12:33:14 -0000 https://status.memo.cards/incident/559246#594cbb6bbe668b050c52a45abc37e1e632da3a852749242e8c4a7fbc45758f88 Track Generating, Smart Grading (Primary Provider) went down. Notes, DeepDive, Live Audio, Custom Topic, Exam (Provider 1) is down https://status.memo.cards/incident/558799 Thu, 08 May 2025 17:16:49 -0000 https://status.memo.cards/incident/558799#5874d687c166df127b8b001424206585da52e67ab5e4372a4ed6d37bb81ce681 Notes, DeepDive, Live Audio, Custom Topic, Exam (Provider 1) recovered. Notes, DeepDive, Live Audio, Custom Topic, Exam (Provider 1) is down https://status.memo.cards/incident/558799 Thu, 08 May 2025 17:09:02 -0000 https://status.memo.cards/incident/558799#0818f98f6b5b58e9dd4fd99e2e2436eb96af39b35774d6ddda1d086a159b6093 Notes, DeepDive, Live Audio, Custom Topic, Exam (Provider 1) went down. Track Generating, Smart Grading, OCR (Backup Provider 2) is down https://status.memo.cards/incident/558223 Wed, 07 May 2025 17:16:01 -0000 https://status.memo.cards/incident/558223#8cbf9586392158c64bc48b4a354fea8cd8575f2c1185e7d8c83f5b89c1b15975 Track Generating, Smart Grading, OCR (Backup Provider 2) recovered. Track Generating, Smart Grading, OCR (Backup Provider 2) is down https://status.memo.cards/incident/558223 Wed, 07 May 2025 17:08:13 -0000 https://status.memo.cards/incident/558223#adefd0839338d5dcdd208acb73ebf8b4bb94b673db84714543565d58f4917cf8 Track Generating, Smart Grading, OCR (Backup Provider 2) went down. Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) is down https://status.memo.cards/incident/557372 Tue, 06 May 2025 10:50:21 -0000 https://status.memo.cards/incident/557372#5989958065cbe28759d28f3d2173de45274bb726a9d302b3c4a96174a3714356 Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) recovered. Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) is down https://status.memo.cards/incident/557372 Tue, 06 May 2025 10:42:16 -0000 https://status.memo.cards/incident/557372#1ed665f5041c7a4b4b5e01c3cfe5e12def1afe0f9176863f246940cdae879721 Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) went down. Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) is down https://status.memo.cards/incident/556857 Mon, 05 May 2025 16:14:43 -0000 https://status.memo.cards/incident/556857#4a626c5d74f65c3b08898047e0e472878eebad739680930ae533d33fcd232f4a Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) recovered. Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) is down https://status.memo.cards/incident/556857 Mon, 05 May 2025 16:06:54 -0000 https://status.memo.cards/incident/556857#985adb9213f83ae095eccf7863a6122b4501e216aa7dba3f74d1220e9e654a30 Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) went down. Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) is down https://status.memo.cards/incident/556857 Mon, 05 May 2025 14:14:27 -0000 https://status.memo.cards/incident/556857#232e863ed3f43c445072f5ab991513a28dbfaaa8529336b90ba5ca063c4a8098 Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) recovered. Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) is down https://status.memo.cards/incident/556857 Mon, 05 May 2025 14:06:35 -0000 https://status.memo.cards/incident/556857#76cf6307ee4bd9b6f69e471244fe86bf7c6a13b8987b924c1112c0311ad014c1 Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) went down. Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 1) and Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) are down https://status.memo.cards/incident/556265 Sun, 04 May 2025 22:28:39 -0000 https://status.memo.cards/incident/556265#e5025d349618528bbc91587f0ef2fa54e8b83f5e27ce13e5f10e9afb430ab227 Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) recovered. Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 1) and Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) are down https://status.memo.cards/incident/556265 Sun, 04 May 2025 22:20:48 -0000 https://status.memo.cards/incident/556265#7960296b5465f548ff75e8d994bb5eb749cb6d57e5fda6d64806d75b26f5aa56 Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) went down. Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 1) and Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) are down https://status.memo.cards/incident/556265 Sun, 04 May 2025 20:43:41 -0000 https://status.memo.cards/incident/556265#db56e92a605a5719bdf6803a2da64b343fb8598152b57b02ae9a23c8edfc4037 Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) recovered. Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 1) and Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) are down https://status.memo.cards/incident/556265 Sun, 04 May 2025 20:35:51 -0000 https://status.memo.cards/incident/556265#e355e5687ca82a3ebd9b8ed8de3f5725d0b4db568d0271c839d6ec1f48bd28f9 Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) went down. Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 1) and Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) are down https://status.memo.cards/incident/556265 Sun, 04 May 2025 19:23:44 -0000 https://status.memo.cards/incident/556265#d9fdd60e21fbb53fbc5fb0dddf8cdc26ee1df4777eb308f4ecba4614469f0a47 Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) recovered. Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 1) and Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) are down https://status.memo.cards/incident/556265 Sun, 04 May 2025 19:15:50 -0000 https://status.memo.cards/incident/556265#835ff9168cc05a02e328357ab7e8cc64de97440375473361dcaa58c80338938e Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) went down. Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 1) and Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) are down https://status.memo.cards/incident/556265 Sun, 04 May 2025 19:08:51 -0000 https://status.memo.cards/incident/556265#d7205e0e3698c3a2b474bc6dd94142038ad4d42d298313414de60da14e4f04de Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) recovered. Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 1) and Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) are down https://status.memo.cards/incident/556265 Sun, 04 May 2025 19:00:52 -0000 https://status.memo.cards/incident/556265#34bdd762bf01265b9f016cc48519ff019c217c3ddfd9531ec1f8aa155d9549de Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) went down. Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 1) and Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) are down https://status.memo.cards/incident/556265 Sun, 04 May 2025 11:38:51 -0000 https://status.memo.cards/incident/556265#8084a2812c7226b2932e2a5b4a1236d473aa30c76f01e206d51981929415fd83 Smart Grading, OCR (Provider 2) recovered. Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 1) and Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) are down https://status.memo.cards/incident/556265 Sun, 04 May 2025 08:55:38 -0000 https://status.memo.cards/incident/556265#f5fe3f70649541bf1c51f06e5d82dac48614a7b734d830d5efee20af59c7002a Smart Grading, OCR (Provider 2) went down. Notes, DeepDive, Chat, Live Audio, Custom Topic, Exam (Provider 1) and Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) are down https://status.memo.cards/incident/555712 Sat, 03 May 2025 06:31:26 -0000 https://status.memo.cards/incident/555712#efed1574ece08ef2ae6d341e555fbddbca2462903f383d898b52af8fd8656065 Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) recovered. Notes, DeepDive, Chat, Live Audio, Custom Topic, Exam (Provider 1) and Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) are down https://status.memo.cards/incident/555712 Sat, 03 May 2025 06:28:55 -0000 https://status.memo.cards/incident/555712#d25e8d7a496cb8f9b76658e7cde0785ffd53954266cb4841505a1723ad177d3e Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) went down. Notes, DeepDive, Chat, Live Audio, Custom Topic, Exam (Provider 1) and Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) are down https://status.memo.cards/incident/555712 Sat, 03 May 2025 05:03:52 -0000 https://status.memo.cards/incident/555712#14184997f80c96fff846bda354b1a6fdf33e2af3e9fd9473228de5894c770e45 Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam recovered. Notes, DeepDive, Chat, Live Audio, Custom Topic, Exam (Provider 1) and Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) are down https://status.memo.cards/incident/555712 Sat, 03 May 2025 04:50:58 -0000 https://status.memo.cards/incident/555712#68c5462471fc781f66c9579c65b35c65bfb9f7065f6248e6ecd82bc82d7ea50a Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam went down. Notes, DeepDive, Chat, Live Audio, Custom Topic, Exam (Provider 1) and Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) are down https://status.memo.cards/incident/555712 Sat, 03 May 2025 04:43:52 -0000 https://status.memo.cards/incident/555712#d941e0b4eb9e560ca49259b6e24162c256bbfa7fa61e0db21c6413d20191bd18 Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam recovered. Notes, DeepDive, Chat, Live Audio, Custom Topic, Exam (Provider 1) and Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) are down https://status.memo.cards/incident/555712 Sat, 03 May 2025 04:36:01 -0000 https://status.memo.cards/incident/555712#53258576159b1c74c36f6d0bf873f86d999e20c385ea91a8bc59bd768121589a Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam went down. Notes, DeepDive, Chat, Live Audio, Custom Topic, Exam (Provider 1) and Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) are down https://status.memo.cards/incident/555712 Sat, 03 May 2025 04:28:49 -0000 https://status.memo.cards/incident/555712#06ef231b855b67554760476600518a39cfd59084ad2a673af1e05a5501c18cbe Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam recovered. Notes, DeepDive, Chat, Live Audio, Custom Topic, Exam (Provider 1) and Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) are down https://status.memo.cards/incident/555712 Sat, 03 May 2025 04:21:01 -0000 https://status.memo.cards/incident/555712#10ae2157ac65b130a3746da3cada0fe839dee4477e9cc899e01fa305e4aff8b8 Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam went down. Notes, DeepDive, Chat, Live Audio, Custom Topic, Exam (Provider 1) and Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) are down https://status.memo.cards/incident/555712 Sat, 03 May 2025 03:58:44 -0000 https://status.memo.cards/incident/555712#9f9c592cb0b68b2ee511803c04b0352b6d8f4bbca9850be266eb840eb8da70a2 Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam recovered. Notes, DeepDive, Chat, Live Audio, Custom Topic, Exam (Provider 1) and Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) are down https://status.memo.cards/incident/555712 Sat, 03 May 2025 03:20:49 -0000 https://status.memo.cards/incident/555712#26055fd26407e26616d7a15304cd1d2df69030445efc7f2a24e75168677e8ea6 Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam went down. Notes, DeepDive, Chat, Live Audio, Custom Topic, Exam (Provider 1) and Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) are down https://status.memo.cards/incident/555712 Sat, 03 May 2025 02:48:45 -0000 https://status.memo.cards/incident/555712#7fe0022cdf71597332996299a7cb20195cc265741369477130f6e57d464b3c84 Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam recovered. Notes, DeepDive, Chat, Live Audio, Custom Topic, Exam (Provider 1) and Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) are down https://status.memo.cards/incident/555712 Sat, 03 May 2025 02:26:10 -0000 https://status.memo.cards/incident/555712#33971c3a6f81079dc2a5e03550f3f69fbf817a04b4a0debf2881ab03b40849f9 Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam went down. Notes, DeepDive, Chat, Live Audio, Custom Topic, Exam (Provider 1) and Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) are down https://status.memo.cards/incident/555712 Sat, 03 May 2025 02:08:46 -0000 https://status.memo.cards/incident/555712#7ee1045baa3af0187338f8df6f2b9cf03afb54ac14db0c97f0a3720aebd5cb35 Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam recovered. Notes, DeepDive, Chat, Live Audio, Custom Topic, Exam (Provider 1) and Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) are down https://status.memo.cards/incident/555712 Sat, 03 May 2025 02:01:01 -0000 https://status.memo.cards/incident/555712#a1765d187b0e97a2f0e683aef9a27bb66b84b4e0606687e8d252560465348123 Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam went down. Notes, DeepDive, Chat, Live Audio, Custom Topic, Exam (Provider 1) and Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) are down https://status.memo.cards/incident/555712 Sat, 03 May 2025 01:08:43 -0000 https://status.memo.cards/incident/555712#1dfa565ec249c1b23bd62c0b36727b64a326dd858f3ac11de174fe3a3e6c46c7 Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam recovered. Notes, DeepDive, Chat, Live Audio, Custom Topic, Exam (Provider 1) and Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) are down https://status.memo.cards/incident/555712 Sat, 03 May 2025 00:46:05 -0000 https://status.memo.cards/incident/555712#9e0e7a5c23f9eed2715682a8cee317e484b54d51e4c4efa01c83a1fb5cae31cf Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam went down. Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam is down https://status.memo.cards/incident/555665 Fri, 02 May 2025 23:33:47 -0000 https://status.memo.cards/incident/555665#2d93a58ec934369c6f82b84de80931c6016635bef5c98fff875731cd626a7279 Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam recovered. Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam is down https://status.memo.cards/incident/555665 Fri, 02 May 2025 21:55:59 -0000 https://status.memo.cards/incident/555665#3e2965904676dc0d1c49541b56ba43845c9fdd0834eaccd26af78800eb7d9679 Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam went down. Smart Grading, OCR and Smart Grading, OCR (Provider 2) are down https://status.memo.cards/incident/552451 Sun, 27 Apr 2025 11:08:30 -0000 https://status.memo.cards/incident/552451#6a82026f31762a86968af4520cb03d288af87e52f562cad82b6717574918a09d Smart Grading, OCR (Provider 2) recovered. Smart Grading, OCR and Smart Grading, OCR (Provider 2) are down https://status.memo.cards/incident/552451 Sun, 27 Apr 2025 10:05:55 -0000 https://status.memo.cards/incident/552451#1f919496cb22bf0a757eeeb6d677391652bee96d10748f99812376b12652f4cf Smart Grading, OCR (Provider 2) went down. File Uploading and Copilot Down for 30 Minutes https://status.memo.cards/incident/547403 Fri, 18 Apr 2025 16:24:00 -0000 https://status.memo.cards/incident/547403#dab2378c961e8e2eafdb968891bf8b6c267f35bd13a2830c0b9a1fa378ecf154 Unfortunately due to a technical mistake on our end during an update, a 30 minute downtime was experienced 3:30pmGMT+0 time on the 18 April 2025. We have realized the mistake and it has been resolved. Smart Grading, OCR and Memo Dashboard Page are down https://status.memo.cards/incident/545367 Tue, 15 Apr 2025 15:44:51 -0000 https://status.memo.cards/incident/545367#44518629a2fa00d811d18c7e07d3c2a0bd2af28e5664596c4fad7fd5674f5bd1 Memo Dashboard Page recovered. Smart Grading, OCR and Memo Dashboard Page are down https://status.memo.cards/incident/545367 Tue, 15 Apr 2025 15:39:49 -0000 https://status.memo.cards/incident/545367#e26464725b9e746d917d915fbf6bcca3316b98176ec9060f126d89541f8a7e52 Memo Dashboard Page went down. Memo Backend Database Maintenance https://status.memo.cards/incident/544682 Sun, 13 Apr 2025 23:50:05 +0000 https://status.memo.cards/incident/544682#d65f04eb750bd16cf4118733400425437113e324e89120641babe7eebe02513f Maintenance completed Memo Backend Database Maintenance https://status.memo.cards/incident/544682 Sun, 13 Apr 2025 23:50:05 +0000 https://status.memo.cards/incident/544682#d65f04eb750bd16cf4118733400425437113e324e89120641babe7eebe02513f Maintenance completed Memo Backend Database Maintenance https://status.memo.cards/incident/544682 Sun, 13 Apr 2025 23:50:05 +0000 https://status.memo.cards/incident/544682#d65f04eb750bd16cf4118733400425437113e324e89120641babe7eebe02513f Maintenance completed Memo Backend Database Maintenance https://status.memo.cards/incident/544682 Sun, 13 Apr 2025 23:50:05 +0000 https://status.memo.cards/incident/544682#d65f04eb750bd16cf4118733400425437113e324e89120641babe7eebe02513f Maintenance completed Memo Backend Database Maintenance https://status.memo.cards/incident/544682 Sun, 13 Apr 2025 22:50:05 -0000 https://status.memo.cards/incident/544682#efb73a657762c36b5f683116c4e8f3d5076528d8996b8e59099050d82cf3dcaf We are reindexing our database for faster performance and compute. This is to optimise our copilot compute and speed as well as to speed up general operations around the entire app. Memo Backend Database Maintenance https://status.memo.cards/incident/544682 Sun, 13 Apr 2025 22:50:05 -0000 https://status.memo.cards/incident/544682#efb73a657762c36b5f683116c4e8f3d5076528d8996b8e59099050d82cf3dcaf We are reindexing our database for faster performance and compute. This is to optimise our copilot compute and speed as well as to speed up general operations around the entire app. Memo Backend Database Maintenance https://status.memo.cards/incident/544682 Sun, 13 Apr 2025 22:50:05 -0000 https://status.memo.cards/incident/544682#efb73a657762c36b5f683116c4e8f3d5076528d8996b8e59099050d82cf3dcaf We are reindexing our database for faster performance and compute. This is to optimise our copilot compute and speed as well as to speed up general operations around the entire app. Memo Backend Database Maintenance https://status.memo.cards/incident/544682 Sun, 13 Apr 2025 22:50:05 -0000 https://status.memo.cards/incident/544682#efb73a657762c36b5f683116c4e8f3d5076528d8996b8e59099050d82cf3dcaf We are reindexing our database for faster performance and compute. This is to optimise our copilot compute and speed as well as to speed up general operations around the entire app. Copilot Chat Slow to Respond (up to 2 minutes to respond) https://status.memo.cards/incident/544611 Sun, 13 Apr 2025 17:16:00 -0000 https://status.memo.cards/incident/544611#cdf8708a0780f260cf9307cfe0094e4e7ea27cd7bbe089625b3b94fbde479072 Copilot chat is slow to respond and can take up to 2 minutes. We suspect this is due to a large influx of PDFs. We are investigating it at the moment. Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam and Smart Grading, OCR are down https://status.memo.cards/incident/543931 Sat, 12 Apr 2025 01:05:39 -0000 https://status.memo.cards/incident/543931#b4dfdd08d65a16ac762b991dbdfd4308d6682335b2ab60be5e788724640927db Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam recovered. Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam and Smart Grading, OCR are down https://status.memo.cards/incident/543931 Sat, 12 Apr 2025 00:58:00 -0000 https://status.memo.cards/incident/543931#1af9fc717e6407ba722b78cc8499bc2470c11ca1faed9d0aa4205e8ee958c6f8 Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam went down. Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam is down https://status.memo.cards/incident/543738 Fri, 11 Apr 2025 15:30:41 -0000 https://status.memo.cards/incident/543738#80ea2bb2b5d9fa0d8bb05180d7966010f94c5f201d6c6f9533a23a8cd407f755 Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam recovered. Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam is down https://status.memo.cards/incident/543738 Fri, 11 Apr 2025 15:22:50 -0000 https://status.memo.cards/incident/543738#7e5be2765c3193d5ffdc03755419be0822ab3bdbbf760390ee085cae5834b9b1 Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam went down. Majority of AI-powered features on Memo are down https://status.memo.cards/incident/542482 Wed, 09 Apr 2025 10:52:00 -0000 https://status.memo.cards/incident/542482#5391f06f9f0487a35971ecfdcc1535aa946b661bee94a9f8a91ca2ddcdbb9e9c Memo experienced a 30 minute downtime for majority of Al-powered features (Copilot, Notes, Practice Exam, Custom Topic) due to upstream Microsoft server outage in the US East and Washington region - API endpoints and Azure are both experiencing issues. This leads to majority of AI completion responses not returning anything, including copilot being stuck on "Thinking" and notes being stuck on "Generating". We have resolved this issue promptly by immediate relocation of infrastructure and uptime is resolved. ✅