Previous incidents
Some services are down
Resolved May 11 at 08:04pm CST
Track Generating, Smart Grading, OCR (Backup Provider 1) went down.
Track Generating, Smart Grading, OCR (Backup Provider 1) and Track Generating...
Resolved May 10 at 06:37am CST
Track Generating, Smart Grading, OCR (Backup Provider 1) recovered.
3 previous updates
Notes, DeepDive, Live Audio, Custom Topic, Exam (Provider 1) is down
Resolved May 09 at 01:16am CST
Notes, DeepDive, Live Audio, Custom Topic, Exam (Provider 1) recovered.
1 previous update
Track Generating, Smart Grading, OCR (Backup Provider 2) is down
Resolved May 08 at 01:16am CST
Track Generating, Smart Grading, OCR (Backup Provider 2) recovered.
1 previous update
Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2)...
Resolved May 06 at 06:50pm CST
Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) recovered.
1 previous update
Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2)...
Resolved May 06 at 12:14am CST
Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) recovered.
3 previous updates
Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 1)...
Resolved May 05 at 06:28am CST
Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) recovered.
11 previous updates
Notes, DeepDive, Chat, Live Audio, Custom Topic, Exam (Provider 1) and Copilo...
Resolved May 03 at 02:31pm CST
Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) recovered.
15 previous updates
Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam is down
Resolved May 03 at 07:33am CST
Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam recovered.
1 previous update
Smart Grading, OCR and Smart Grading, OCR (Provider 2) are down
Resolved Apr 27 at 07:08pm CST
Smart Grading, OCR (Provider 2) recovered.
3 previous updates
File Uploading and Copilot Down for 30 Minutes
Resolved Apr 19 at 12:24am CST
Unfortunately due to a technical mistake on our end during an update, a 30 minute downtime was experienced 3:30pmGMT+0 time on the 18 April 2025.
We have realized the mistake and it has been resolved.
Smart Grading, OCR is down
Resolved Apr 18 at 04:03pm CST
Smart Grading, OCR recovered.
3 previous updates
Smart Grading, OCR is down
Resolved Apr 17 at 11:23pm CST
Smart Grading, OCR recovered.
9 previous updates
Smart Grading, OCR is down
Resolved Apr 16 at 08:06pm CST
Smart Grading, OCR recovered.
3 previous updates
Smart Grading, OCR and Memo Dashboard Page are down
Resolved Apr 15 at 11:44pm CST
Memo Dashboard Page recovered.
7 previous updates
Smart Grading, OCR is down
Resolved Apr 14 at 09:57pm CST
Smart Grading, OCR recovered.
9 previous updates
Copilot Chat Slow to Respond (up to 2 minutes to respond)
Resolved Apr 14 at 01:16am CST
Copilot chat is slow to respond and can take up to 2 minutes. We suspect this is due to a large influx of PDFs. We are investigating it at the moment.
Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam and Smar...
Resolved Apr 12 at 03:41pm CST
Smart Grading, OCR recovered.
5 previous updates
Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam is down
Resolved Apr 11 at 11:30pm CST
Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam recovered.
1 previous update
Majority of AI-powered features on Memo are down
Resolved Apr 09 at 06:52pm CST
Memo experienced a 30 minute downtime for majority of Al-powered features (Copilot, Notes, Practice Exam, Custom Topic) due to upstream Microsoft server outage in the US East and Washington region - API endpoints and Azure are both experiencing issues.
This leads to majority of AI completion responses not returning anything, including copilot being stuck on "Thinking" and notes being stuck on "Generating".
We have resolved this issue promptly by immediate relocation of infrastructure and u...