Previous incidents

June 2025
Jun 25, 2025
1 incident

Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) and Bac...

Downtime

Resolved Jun 25 at 04:20am CST

Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) and Backup Provider 3 For Memo AI (Backup Provider 3) recovered.

1 previous update
Jun 15, 2025
1 incident

Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) is down

Downtime

Resolved Jun 15 at 07:46pm CST

Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) recovered.

1 previous update
Jun 13, 2025
1 incident

Internet is Down

Resolved Jun 13 at 03:15am CST

Hello Memo users, currently near half the internet is experiencing a major outage.

Memo is currently also affected by this outage and will put a banner on our site now to indicate this, hopefully will be fixed up soon.

Our upstream provider still says that errors across their services are intermittent; however, we are seeing error rates. We are continuing to keep an eye on things - we believe connectivity issues are the result of a broad outage with our upstream provider according to their...
Jun 10, 2025
1 incident

Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) and Bac...

Downtime

Resolved Jun 10 at 11:19pm CST

Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) recovered.

7 previous updates
Jun 03, 2025
1 incident

Backup Provider 3 For Memo AI (Backup Provider 3) is down

Downtime

Resolved Jun 03 at 10:13am CST

Backup Provider 3 For Memo AI (Backup Provider 3) recovered.

1 previous update
Jun 02, 2025
1 incident

Backup Provider 3 For Memo AI (Backup Provider 3) is down

Downtime

Resolved Jun 02 at 11:23pm CST

Backup Provider 3 For Memo AI (Backup Provider 3) recovered.

1 previous update
May 2025
May 25, 2025
1 incident

Backup Provider 3 For Memo AI (Backup Provider 3) is down

Downtime

Resolved May 25 at 09:00am CST

Backup Provider 3 For Memo AI (Backup Provider 3) recovered.

1 previous update
May 24, 2025
1 incident

Backup Provider 3 For Memo AI (Backup Provider 3) is down

Downtime

Resolved May 24 at 04:10am CST

Backup Provider 3 For Memo AI (Backup Provider 3) recovered.

1 previous update
May 21, 2025
1 incident

Backup Provider 3 For Memo AI (Backup Provider 3) is down

Downtime

Resolved May 21 at 09:28pm CST

Backup Provider 3 For Memo AI (Backup Provider 3) recovered.

1 previous update
May 19, 2025
1 incident

Backup Provider 3 For Memo AI (Backup Provider 3) is down

Downtime

Resolved May 19 at 07:14pm CST

Backup Provider 3 For Memo AI (Backup Provider 3) recovered.

1 previous update
May 18, 2025
1 incident

Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) is down

Downtime

Resolved May 18 at 10:19pm CST

Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) recovered.

1 previous update
May 11, 2025
1 incident

Some services are down

Downtime

Resolved May 11 at 08:04pm CST

Track Generating, Smart Grading, OCR (Backup Provider 1) went down.
May 09, 2025
2 incidents

Track Generating, Smart Grading, OCR (Backup Provider 1) and Track Generating...

Downtime

Resolved May 10 at 06:37am CST

Track Generating, Smart Grading, OCR (Backup Provider 1) recovered.

3 previous updates

Notes, DeepDive, Live Audio, Custom Topic, Exam (Provider 1) is down

Downtime

Resolved May 09 at 01:16am CST

Notes, DeepDive, Live Audio, Custom Topic, Exam (Provider 1) recovered.

1 previous update
May 08, 2025
1 incident

Track Generating, Smart Grading, OCR (Backup Provider 2) is down

Downtime

Resolved May 08 at 01:16am CST

Track Generating, Smart Grading, OCR (Backup Provider 2) recovered.

1 previous update
May 06, 2025
1 incident

Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2)...

Downtime

Resolved May 06 at 06:50pm CST

Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) recovered.

1 previous update
May 05, 2025
1 incident

Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2)...

Downtime

Resolved May 06 at 12:14am CST

Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) recovered.

3 previous updates
May 04, 2025
1 incident

Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 1)...

Downtime

Resolved May 05 at 06:28am CST

Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) recovered.

11 previous updates
May 03, 2025
2 incidents

Notes, DeepDive, Chat, Live Audio, Custom Topic, Exam (Provider 1) and Copilo...

Downtime

Resolved May 03 at 02:31pm CST

Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) recovered.

15 previous updates

Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam is down

Downtime

Resolved May 03 at 07:33am CST

Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam recovered.

1 previous update
April 2025
Apr 27, 2025
1 incident

Smart Grading, OCR and Smart Grading, OCR (Provider 2) are down

Downtime

Resolved Apr 27 at 07:08pm CST

Smart Grading, OCR (Provider 2) recovered.

3 previous updates
Apr 19, 2025
1 incident

File Uploading and Copilot Down for 30 Minutes

Resolved Apr 19 at 12:24am CST

Unfortunately due to a technical mistake on our end during an update, a 30 minute downtime was experienced 3:30pmGMT+0 time on the 18 April 2025.

We have realized the mistake and it has been resolved.
Apr 18, 2025
1 incident

Smart Grading, OCR is down

Downtime

Resolved Apr 18 at 04:03pm CST

Smart Grading, OCR recovered.

3 previous updates
Apr 17, 2025
1 incident

Smart Grading, OCR is down

Downtime

Resolved Apr 17 at 11:23pm CST

Smart Grading, OCR recovered.

9 previous updates
Apr 16, 2025
1 incident

Smart Grading, OCR is down

Downtime

Resolved Apr 16 at 08:06pm CST

Smart Grading, OCR recovered.

3 previous updates
Apr 15, 2025
1 incident

Smart Grading, OCR and Memo Dashboard Page are down

Downtime

Resolved Apr 15 at 11:44pm CST

Memo Dashboard Page recovered.

7 previous updates
Apr 14, 2025
2 incidents

Smart Grading, OCR is down

Downtime

Resolved Apr 14 at 09:57pm CST

Smart Grading, OCR recovered.

9 previous updates

Copilot Chat Slow to Respond (up to 2 minutes to respond)

Resolved Apr 14 at 01:16am CST

Copilot chat is slow to respond and can take up to 2 minutes. We suspect this is due to a large influx of PDFs. We are investigating it at the moment.
Apr 12, 2025
1 incident

Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam and Smar...

Downtime

Resolved Apr 12 at 03:41pm CST

Smart Grading, OCR recovered.

5 previous updates
Apr 11, 2025
1 incident

Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam is down

Downtime

Resolved Apr 11 at 11:30pm CST

Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam recovered.

1 previous update
Apr 09, 2025
1 incident

Majority of AI-powered features on Memo are down

Resolved Apr 09 at 06:52pm CST

Memo experienced a 30 minute downtime for majority of Al-powered features (Copilot, Notes, Practice Exam, Custom Topic) due to upstream Microsoft server outage in the US East and Washington region - API endpoints and Azure are both experiencing issues.

This leads to majority of AI completion responses not returning anything, including copilot being stuck on "Thinking" and notes being stuck on "Generating".

We have resolved this issue promptly by immediate relocation of infrastructure and u...