Previous incidents
Smart Grading, OCR and Smart Grading, OCR (Provider 2) are down
Resolved Apr 27, 2025 at 11:08am UTC
Smart Grading, OCR (Provider 2) recovered.
3 previous updates
File Uploading and Copilot Down for 30 Minutes
Resolved Apr 18, 2025 at 4:24pm UTC
Unfortunately due to a technical mistake on our end during an update, a 30 minute downtime was experienced 3:30pmGMT+0 time on the 18 April 2025.
We have realized the mistake and it has been resolved.
Smart Grading, OCR is down
Resolved Apr 18, 2025 at 8:03am UTC
Smart Grading, OCR recovered.
3 previous updates
Smart Grading, OCR is down
Resolved Apr 17, 2025 at 3:23pm UTC
Smart Grading, OCR recovered.
9 previous updates
Smart Grading, OCR is down
Resolved Apr 16, 2025 at 12:06pm UTC
Smart Grading, OCR recovered.
3 previous updates
Smart Grading, OCR and Memo Dashboard Page are down
Resolved Apr 15, 2025 at 3:44pm UTC
Memo Dashboard Page recovered.
7 previous updates
Smart Grading, OCR is down
Resolved Apr 14, 2025 at 1:57pm UTC
Smart Grading, OCR recovered.
9 previous updates
Copilot Chat Slow to Respond (up to 2 minutes to respond)
Resolved Apr 13, 2025 at 5:16pm UTC
Copilot chat is slow to respond and can take up to 2 minutes. We suspect this is due to a large influx of PDFs. We are investigating it at the moment.
Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam and Smar...
Resolved Apr 12, 2025 at 7:41am UTC
Smart Grading, OCR recovered.
5 previous updates
Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam is down
Resolved Apr 11, 2025 at 3:30pm UTC
Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam recovered.
1 previous update
Majority of AI-powered features on Memo are down
Resolved Apr 9, 2025 at 10:52am UTC
Memo experienced a 30 minute downtime for majority of Al-powered features (Copilot, Notes, Practice Exam, Custom Topic) due to upstream Microsoft server outage in the US East and Washington region - API endpoints and Azure are both experiencing issues.
This leads to majority of AI completion responses not returning anything, including copilot being stuck on "Thinking" and notes being stuck on "Generating".
We have resolved this issue promptly by immediate relocation of infrastructure and u...