Previous incidents
Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) and Bac...
Resolved Jun 24, 2025 at 8:20pm UTC
Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) and Backup Provider 3 For Memo AI (Backup Provider 3) recovered.
1 previous update
Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) is down
Resolved Jun 15, 2025 at 11:46am UTC
Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) recovered.
1 previous update
Internet is Down
Resolved Jun 12, 2025 at 7:15pm UTC
Hello Memo users, currently near half the internet is experiencing a major outage.
Memo is currently also affected by this outage and will put a banner on our site now to indicate this, hopefully will be fixed up soon.
Our upstream provider still says that errors across their services are intermittent; however, we are seeing error rates. We are continuing to keep an eye on things - we believe connectivity issues are the result of a broad outage with our upstream provider according to their...
Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) and Bac...
Resolved Jun 10, 2025 at 3:19pm UTC
Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) recovered.
7 previous updates
Backup Provider 3 For Memo AI (Backup Provider 3) is down
Resolved Jun 3, 2025 at 2:13am UTC
Backup Provider 3 For Memo AI (Backup Provider 3) recovered.
1 previous update
Backup Provider 3 For Memo AI (Backup Provider 3) is down
Resolved Jun 2, 2025 at 3:23pm UTC
Backup Provider 3 For Memo AI (Backup Provider 3) recovered.
1 previous update
Backup Provider 3 For Memo AI (Backup Provider 3) is down
Resolved May 25, 2025 at 1:00am UTC
Backup Provider 3 For Memo AI (Backup Provider 3) recovered.
1 previous update
Backup Provider 3 For Memo AI (Backup Provider 3) is down
Resolved May 23, 2025 at 8:10pm UTC
Backup Provider 3 For Memo AI (Backup Provider 3) recovered.
1 previous update
Backup Provider 3 For Memo AI (Backup Provider 3) is down
Resolved May 21, 2025 at 1:28pm UTC
Backup Provider 3 For Memo AI (Backup Provider 3) recovered.
1 previous update
Backup Provider 3 For Memo AI (Backup Provider 3) is down
Resolved May 19, 2025 at 11:14am UTC
Backup Provider 3 For Memo AI (Backup Provider 3) recovered.
1 previous update
Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) is down
Resolved May 18, 2025 at 2:19pm UTC
Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) recovered.
1 previous update
Some services are down
Resolved May 11, 2025 at 12:04pm UTC
Track Generating, Smart Grading, OCR (Backup Provider 1) went down.
Track Generating, Smart Grading, OCR (Backup Provider 1) and Track Generating...
Resolved May 9, 2025 at 10:37pm UTC
Track Generating, Smart Grading, OCR (Backup Provider 1) recovered.
3 previous updates
Notes, DeepDive, Live Audio, Custom Topic, Exam (Provider 1) is down
Resolved May 8, 2025 at 5:16pm UTC
Notes, DeepDive, Live Audio, Custom Topic, Exam (Provider 1) recovered.
1 previous update
Track Generating, Smart Grading, OCR (Backup Provider 2) is down
Resolved May 7, 2025 at 5:16pm UTC
Track Generating, Smart Grading, OCR (Backup Provider 2) recovered.
1 previous update
Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2)...
Resolved May 6, 2025 at 10:50am UTC
Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) recovered.
1 previous update
Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2)...
Resolved May 5, 2025 at 4:14pm UTC
Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) recovered.
3 previous updates
Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 1)...
Resolved May 4, 2025 at 10:28pm UTC
Track Generating, Smart Grading for Learn Mode & Track Mode, OCR (Provider 2) recovered.
11 previous updates
Notes, DeepDive, Chat, Live Audio, Custom Topic, Exam (Provider 1) and Copilo...
Resolved May 3, 2025 at 6:31am UTC
Copilot Chat and Backup Provider for Notes, DeepDive etc (Provider 2) recovered.
15 previous updates
Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam is down
Resolved May 2, 2025 at 11:33pm UTC
Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam recovered.
1 previous update
Smart Grading, OCR and Smart Grading, OCR (Provider 2) are down
Resolved Apr 27, 2025 at 11:08am UTC
Smart Grading, OCR (Provider 2) recovered.
3 previous updates
File Uploading and Copilot Down for 30 Minutes
Resolved Apr 18, 2025 at 4:24pm UTC
Unfortunately due to a technical mistake on our end during an update, a 30 minute downtime was experienced 3:30pmGMT+0 time on the 18 April 2025.
We have realized the mistake and it has been resolved.
Smart Grading, OCR is down
Resolved Apr 18, 2025 at 8:03am UTC
Smart Grading, OCR recovered.
3 previous updates
Smart Grading, OCR is down
Resolved Apr 17, 2025 at 3:23pm UTC
Smart Grading, OCR recovered.
9 previous updates
Smart Grading, OCR is down
Resolved Apr 16, 2025 at 12:06pm UTC
Smart Grading, OCR recovered.
3 previous updates
Smart Grading, OCR and Memo Dashboard Page are down
Resolved Apr 15, 2025 at 3:44pm UTC
Memo Dashboard Page recovered.
7 previous updates
Smart Grading, OCR is down
Resolved Apr 14, 2025 at 1:57pm UTC
Smart Grading, OCR recovered.
9 previous updates
Copilot Chat Slow to Respond (up to 2 minutes to respond)
Resolved Apr 13, 2025 at 5:16pm UTC
Copilot chat is slow to respond and can take up to 2 minutes. We suspect this is due to a large influx of PDFs. We are investigating it at the moment.
Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam and Smar...
Resolved Apr 12, 2025 at 7:41am UTC
Smart Grading, OCR recovered.
5 previous updates
Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam is down
Resolved Apr 11, 2025 at 3:30pm UTC
Copilot Chat, Notes, Deep Dive, Chat, Live Audio, Custom Topic, Exam recovered.
1 previous update
Majority of AI-powered features on Memo are down
Resolved Apr 9, 2025 at 10:52am UTC
Memo experienced a 30 minute downtime for majority of Al-powered features (Copilot, Notes, Practice Exam, Custom Topic) due to upstream Microsoft server outage in the US East and Washington region - API endpoints and Azure are both experiencing issues.
This leads to majority of AI completion responses not returning anything, including copilot being stuck on "Thinking" and notes being stuck on "Generating".
We have resolved this issue promptly by immediate relocation of infrastructure and u...